SEBA24 - PRIVACY POLICY

Last Updated: October 2026

Website: https://seba24bd.com

At Seba24, accessible from Habiganj, Bangladesh and across our service zones, protecting the personal information of our users (customers, merchants, and riders) is of paramount importance. This Privacy Policy outlines what information we collect, how it is used, and your rights concerning your data.

1. HIGH AUTHORITY AND RIGHT TO UPDATE POLICY

Seba24 maintains the explicit, full authority to amend, modify, update, or revise this Privacy Policy at our sole discretion at any time. Any revisions will become effective immediately upon being posted on this website. Users are encouraged to review this policy periodically to stay informed about how we safeguard personal data.

2. INFORMATION WE COLLECT

We collect information directly from you when you register, place an order, apply as a merchant/rider, or communicate with our support desk:

- Account Data: Full name, registered mobile phone number, email address, and encrypted password.

- Delivery and Order Data: Delivery street addresses, landmark details, order histories, billing information, and specific delivery notes.

- Vendor and Rider Data: Store names, trade licenses (where applicable), National ID (NID) details, vehicle information, and payout credentials for merchant settlements.

- Technical Logs: Standard server log files, browser type, device identifiers, and timestamp records collected during direct website visits.

3. AUTHENTICATION AND THIRD-PARTY LOGIN DISCLAIMER

No Social Login: Seba24 operates an independent, direct authentication system. We do not offer or support third-party social logins (such as Google Sign-In or Facebook Login).

Your account credentials are created and maintained entirely within our dedicated platform databases.

4. THIRD-PARTY INTEGRATIONS AND MARKETING (META, FACEBOOK, WHATSAPP)

We may deploy third-party communication and marketing technologies, including Meta tools, Facebook Pages, and WhatsApp Business channels, to communicate delivery statuses and run targeted promotions.

Independent Third-Party Databases: Any data collected, processed, or stored by third parties (including Meta Platforms, Inc.) via their own apps, cookies, or tracking frameworks is governed strictly by their respective privacy policies.

Scope of Control: Seba24 has no ownership, technical control, or ability to access, edit, or delete personal data that resides within Facebook, WhatsApp, or other third-party servers.

5. HOSTING AND NETWORK ARCHITECTURE

Seba24 web services run directly on our dedicated hosting infrastructure. The platform does not operate under Cloudflare or utilize Cloudflare edge-security or proxy services. Technical communication is managed directly between your browser and our application servers.

6. HOW WE USE YOUR INFORMATION

We use collected data solely for legitimate operational purposes:

- Processing and delivering food, grocery, and marketplace orders.

- Communicating order confirmations, tracking alerts, and delivery schedules via SMS, phone, or WhatsApp.

- Enabling vendor store management and facilitating rider dispatching.

- Detecting, preventing, and addressing fraud, abuse, or unauthorized system access.

- Meeting statutory bookkeeping, tax, and consumer protection requirements under Bangladesh law.

7. ACCOUNT DELETION AND DATA RETENTION

Admin-Managed Deletion: To prevent unauthorized disruptions, settle pending orders, and clear active wallet balances, accounts cannot be deleted directly via the self-service user dashboard.

How to Request Removal: Users wishing to delete their account and associated personal data must send an email to helpline@seba24bd.com or call +8801797127836.

Upon verification, personal identifiers will be purged from our active systems within 7 business days, excluding records required to be retained under statutory legal and taxation obligations.

8. CONTACT OUR PRIVACY TEAM

If you have any questions, complaints, or inquiries regarding your personal data:

Company: Seba24

Address: Tinkuna Pukurpar Crossroad, Rajnagar, Habiganj, Bangladesh

Helpline: +8801797127836

Email: admin@seba24bd.com