Seba24 – Data Deletion Request & Policy

At Seba24 (seba24bd.com), we respect your right to privacy and give you full control over your personal information. If you wish to close your account and permanently remove your data from our systems, please follow the guidelines below.

1. How to Request Account & Data Deletion

To ensure user identity verification, prevent unauthorized requests, and settle any pending orders or wallet balances, all account deletions are manually reviewed and processed by our system administration team.

Option A: Email Request (Recommended)

Send an email from your registered email address:

• To: admin@seba24bd.com

• Subject: Data Deletion Request - [Your Registered Mobile Number / Email]

• Information to Include:

  • Full Name: As registered in your Seba24 profile.

  • Registered Mobile Number / Email: The identifier used to log in.

  • Account Type: Customer, Seller, or Rider.

  • Reason (Optional): Helps us understand how to improve our service.

Option B: Administrative Helpline

If you cannot access your email, contact our administrative support desk directly:

• Helpline: +8801797127836

• Office Address: Tinkuna Pukurpar Crossroad, Rajnagar, Habiganj, Bangladesh.

An administrator will verify your ownership of the account (via security confirmation or SMS OTP) before processing the deletion.

2. What Happens to Your Seba24 Data?

Once verified and approved:

• Account Credentials & Profile: Your name, email, phone number, saved delivery addresses, and login credentials are permanently deleted from our active database.

• Role-Specific Data:

  • Customers: Wishlists, cart data, and personalized recommendations are removed.

  • Sellers & Riders: Store listings, catalog submissions, rider delivery logs, and vendor dashboard access are permanently disabled and wiped.

• Wallet & Outstanding Balances: Ensure any active orders are completed and your wallet balance is settled before requesting deletion. Once deleted, wallet credits cannot be recovered or restored.

• Legal Compliance: Certain transaction details (e.g., completed tax/billing invoices) may be retained for the minimum statutory period required under the laws of Bangladesh.

3. Third-Party Integrations Disclaimer (Meta, Facebook, WhatsApp)

Seba24 integrates with third-party service providers and platforms, including Meta Platforms, Inc. (Facebook Login, WhatsApp messaging, and Meta Pixel/Analytics), to facilitate logins, communication, customer support, and order updates.

Important Notice Regarding Third-Party Data:

• Deleting your account on Seba24 only deletes data stored directly on Seba24 servers and databases.

• We cannot access, modify, or delete data stored, managed, or archived independently by third parties such as Meta (Facebook, Instagram, WhatsApp), payment gateways, or your telecom service providers.

• If you have interacted with Seba24 via WhatsApp, your chat history on your WhatsApp application is governed by Meta's privacy infrastructure. To remove chat records, you must delete the conversation locally within WhatsApp.

• If you logged into Seba24 using Facebook Login, you can revoke Seba24's access at any time through your Facebook settings:

  1. Go to your Facebook Settings & Privacy > Settings.

  2. Select Apps and Websites.

  3. Locate Seba24 and click Remove.

• For information on how Meta handles, retains, and deletes your data, please review the Meta Privacy Policy.

4. Processing Timeline

• Verification: Requests are acknowledged and verified within 24 to 48 hours.

• Deletion Completion: Your data will be permanently wiped from our systems within 7 business days. You will receive an email or SMS confirmation once completed.

5. Contact Information

If you have questions regarding this policy or need assistance with your data:

• Website: https://seba24bd.com

• Email: admin@seba24bd.com

• Phone: +8801797127836

• Location: Tinkuna Pukurpar Crossroad, Rajnagar, Habiganj, Bangladesh